The cut-off time for orders to be processed on the same working day is 12:00 noon (GST / GMT +4). Orders placed after this time will be processed on the next working day.
Once your order is processed, you will receive a separate email containing your tracking information.
If you experience any issues tracking or receiving your order, please contact us at temonline@dumarques.com or call us on +971 54 573 5250.
Self Collection
You may collect your order from our stores on the next working day, anytime between 10:00 AM and 10:00 PM, during mall operating hours.
Local Shipping (UAE)
All local orders are processed on the next working day. Delivery is typically completed within 2–3 working days from the processing date.
Orders over AED 500: Free standard shipping
Orders below AED 500: A shipping fee of AED 20 applies
During peak shopping periods, increased order volumes, or consolidation from multiple warehouse locations, delivery delays may occasionally occur.
If multiple shipments are created from a single checkout, charges will be reflected accordingly on the cardholder’s statement.
International Shipping
For orders shipped outside the UAE, delivery is typically completed within 5–7 working days, depending on the destination and customs clearance procedures.
International shipping charges are calculated based on the total shipment weight and the destination country. The final shipping cost will be displayed at checkout prior to payment.
Please note that delivery timelines may vary due to customs processes or other factors beyond our control.
Customs duties, taxes, and any additional charges imposed by the destination country’s customs authority are not included in the shipping fee and remain the responsibility of the customer.
Customs Duties & Taxes
Customs duties, taxes, and any related charges are not included in product prices or delivery fees and are the sole responsibility of the customer.
All customs duties and taxes are assessed and levied exclusively by the destination country’s customs authority, in accordance with its applicable import laws and tariff regulations. These charges are outside the control of The Editor’s Market and our logistics partners and may vary from shipment to shipment.
For garment shipments, customs authorities may determine duties and taxes based on factors including, but not limited to:
- Declared invoice value
- HS code classification
- Country of origin
- Material composition (e.g., cotton, synthetic, or mixed fabrics)
- Purpose of import (personal or commercial use)
As customs assessments are regulation-driven and discretionary, there is no fixed or guaranteed percentage for duties and taxes. Customs authorities may apply higher charges in certain cases, including:
- Reclassification of HS codes
- Reassessment of declared shipment value
- Application of VAT/GST in addition to customs duty
- Customs processing, clearance, or inspection fees
Additional charges may also apply, such as customs clearance fees, handling or inspection charges, or storage/demurrage fees in the event of clearance or payment delays.
As a general guideline, for GCC countries, customs duties may typically range between 5% and 10% of the invoice value. Actual charges will depend on the destination country’s regulations and the final assessment made by customs.
The final payable amount, if any, is determined only at the time of customs clearance and will be communicated directly to the customer by customs or via the shipping carrier.
We recommend that customers familiarize themselves with their local customs regulations before placing an order.
